How much are your shipping rates?
Our shipping rates are free for orders over $35, and $7.00 for all orders under that.
How long does shipping take?
Can I reuse my eyelashes?
Yes, mink lashes can be reused up to 25 times if handled with proper care.
I placed an order, but changed my mind. Can I change/cancel it?
Sorry, but unfortunately there are NO REFUNDS/EXCHANGES. Be 100% sure your order is correct before submitting payment.
I recieved my package, but a product(s) is wrong/missing/damaged, how can this be fixed?
Mistakes do happen, some in our control and some out of our control.
My tracking history says my package was delivered, but I didn't receive it. What should I do?
You should go or contact your local post office at their direct number and provide any information required to help track your package as we, THE 26TH LASH, are not responsible for any lost or stolen packages.
My order hasn't arrived on it's initial delivery date, what should I do?
Unfornately, there's nothing you can do in this situation. Mail couriers are people just like us and mishaps may occur that can cause your package to be delayed.
My package was returned back to you, what happens now?
In the case of a wrong or undeliverable address, no one available at time of delivery, etc. You will be notified with the options to, 1. Be refunded (not including shipping fee) or 2. Have the package shipped to you again. *You will be responsible to pay this shipping fee unless there was a mistake on our end*
How do I care for my lashes?
1. Handle them gently